Privacy Policy

This Privacy Policy describes how Shopiva Private Limited (“ShopivaEco”, “we”, “us”, or “our”), CIN U46498MH2026PTC470575, having its registered office at Unit No. A-203, 204, "Kotia Nirman" Commercial, Andheri, Mumbai, Maharashtra – 400053, India, collects, uses, stores, and protects information when you visit our website or use our connected banking and payment infrastructure services (the “Services”).

1. Information We Collect

• Information you provide: name, work email address, company name, phone number, and requirements you share through our demo request or contact forms.
• Business and KYC information: when you onboard as a merchant or partner, we may collect business registration details, authorised signatory details, bank account details, and other documents required under applicable law and by our banking partners.
• Transaction information: when you use the Services, we process transaction data such as order identifiers, amounts, payment modes, and settlement details on behalf of merchants and partners.
• Technical information: device, browser, IP address, and usage information collected automatically when you visit the website.

2. How We Use Information

• To respond to demo requests and business enquiries.
• To provide, operate, secure, and improve the Services.
• To perform onboarding, verification, and compliance checks required by law and by our banking and network partners.
• To send service, security, and operational notifications.
• To comply with applicable laws, regulations, and lawful requests from authorities.

3. Sharing of Information

We do not sell personal information. We may share information with: (a) banking partners, payment networks, and financial institutions to the extent required to provide the Services; (b) service providers who process data on our behalf under confidentiality obligations; (c) regulators, law enforcement, or courts where required by law; and (d) a successor entity in the event of a merger or acquisition, subject to this policy.

4. Data Security

We use industry-standard safeguards, including encryption in transit and at rest, role-based access controls, audit logging, and operational monitoring, to protect information against unauthorised access, alteration, disclosure, or destruction.

5. Data Retention

We retain information for as long as necessary to provide the Services and as required by applicable law, including record-keeping obligations applicable to payment and financial transaction data in India.

6. Cookies

Our website uses only essential cookies required for the website and admin functions to operate. We do not use third-party advertising cookies.

7. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or withdraw consent where processing is based on consent. To make a request, write to us at shopiva@atomicmail.io.

8. Grievance Officer

In accordance with applicable Indian law, grievances relating to this policy or the handling of your information may be addressed to the Grievance Officer at shopiva@atomicmail.io or by post at our registered office: Unit No. A-203, 204, "Kotia Nirman" Commercial, Andheri, Mumbai, Maharashtra – 400053, India. We aim to acknowledge grievances within 48 hours and resolve them within 30 days.

9. Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the website or Services after an update constitutes acceptance of the revised policy.